DEPOSITS AND PAYMENTS
Single (one) night reservations must be paid in full at the time of booking. A 50% deposit is required for all other reservations at the time of booking; the balance of your reservation is due upon arrival.
PAYMENTS ACCEPTED: Visa, MasterCard, Discover, American Express & Cash. Room rates do not include applicable state and local taxes. All deposits and payments are due in U.S. funds only. We do not accept personal checks as payment upon arrival. Rates are based on single or double occupancy and are subject to change without notice. Minimum night stay restrictions may apply.
Cancellations made up to 30 days prior to arrival date will result in a refund of the deposit less a 15% service charge. Cancellations within 30 days of the arrival date, regardless of reason, will result in a forfeiture of total deposit amount. There are no refunds due to medical or family emergencies, inclement weather, missed or cancelled flights, ferry reservations etc.
There are no refunds for shortened stays or later arrivals. If you fail to show up for your reservation and do not notify the inn 48 hours prior to your arrival you will be charged for the entire stay. If you have any concerns about our cancellation policy we strongly recommend taking out travel insurance.
ARRIVALS AND DEPARTURES
CHECK IN: Check In is available as soon as your room is ready and we try very hard to accommodate each guest as soon as we can. Providing us with an estimated time of arrival in advance will help us make every effort to have your room ready upon arrival.
LATE CHECK IN: If you anticipate arriving later than 6pm please call the inn to make arrangements for a late check in.
CHECK OUT: Check Out time for guests and vehicles is 11am.
Parking is provided and is complimentary. Some parking is located off-site, a 5 minute walk away, please check your room type for parking location details. One vehicle per room is allowed. Parking is at your own risk; Eben House assumes no responsibility for theft or damage to your vehicle on our premises or on our off site lot.
Smoking is not permitted inside Eben House. For your safety and those of others, candles or other sources of open flame are not permitted in the guestrooms. Any guest violating the non-smoking or open flame policy will be billed an additional $500 for clean up costs to the room.
Regrettably, we do not accept children under the age of 16.
Although we understand how hard it is to leave your loved ones behind, Eben House cannot accommodate any pets. If you are traveling with pets we would be happy to refer you to our local pet resort Provincetown Pet Resort.